No, we do not cover dog damage to our crates.
Our crates ship fully assembled in the collapsed position. You can optionally install the airline rails if you do not plan on regularly collapsing your crate for additional rigidity and strength.
Please determine the size of your vehicle’s cargo area. Use the height, width, and depth of the crate (when in the assembled position) against the dimensions of your cargo area to determine the ability of the crate to fit in your cargo area.
Most vehicles have D-rings or attachment points available for use in the cargo area. Please use a ratchet or tie-down straps to secure the crate through the handles on top of the crate. You may also be interested in our optional tie-down kit.
Please measure the height and length of your dog, as shown in our sizing guide. Then use the sizing guide to determine the best size of crate for your dog. You want to be sure that the dog can comfortably stand, lie down, and turn around inside the crate.
Remove debris from the crate. Vacuum or sweep the inside of the crate using a plastic brush. If desired, wash the crate with soapy water and a sponge and then rinse with water. Do not use any abrasives or harsh chemicals as they can damage the powder coat, or be toxic to your beloved pets.
Yes, airline fasteners are always included with our crates. They must be installed to make collapsible crates IATA compliant. Please call your airline in advance of your flight, as each airline has different requirements for flying with pet cargo.
No, you don’t need to install the airline fasteners. However, the airline fasteners do provide additional strength and rigidity to the crate. The airline fasteners also assist in deterring high-anxiety dogs from escaping the crate.
We do sell replacement airline rails and other accessories on our website. If you can’t find the part you need on our website, please reach out to us via email: firstname.lastname@example.org with a description or picture of the part that you need.
Our crates are well built and extremely escape resistant against even the most high-anxiety dogs. That being said, the most determined dogs can certainly damage the crate or injure themselves in the process of attempting escape. We do everything we can to reduce the likelihood of dog injuries and make our crates as escape-proof and safe as possible for your best friend. Always be sure to crate train your dog and monitor their behavior.
Epoch Design stands by the quality and craftsmanship of our products. Therefore, we offer a free Limited Lifetime Warranty on K9 Kennel Boss crates with proof of purchase to the original owner. The Lifetime Warranty covers manufacturing defects and any failure of moving parts under normal use. We pledge to repair or replace, at our option, any product or component that is defective in material or workmanship for as long as you own it. If your product is found to be defective in any way, contact our Customer Service Department at (800) 589-7990 (9-5 PST) and we will assist you in procuring the correct replacement parts free of charge. The Lifetime Warranty excludes deliberate or accidental damage, and does not extend to misuse, finishes, rust, or improper installation.
Customer satisfaction is our top priority. If you are unsatisfied for any reason with your K9 Kennel Boss purchase, you can return it at your expense within 30 days for a refund, exchange, or store credit. The item must be unused and contain all parts and packaging included with the original shipment. Returns or exchanges are not allowed on clearance or discontinued items. To return items please Contact Us via phone or e-mail. All refunds will be issued in the original form of payment used for purchase, and are subject to a 20% restocking fee. The restocking fee is waived for exchanges and store credit.